Frequently Asked Questions

Everything you need to know about your luxury lingerie experience.

How do I find my perfect Simone Pérèle fit?

We recommend using our online Fit Guide or visiting one of our boutiques for a professional fitting. Since French sizing can differ, our guide provides a comprehensive conversion chart for international customers.

What are your shipping options and delivery times?

We offer standard and express shipping worldwide. Orders are typically processed within 24-48 hours, with standard delivery taking 3-5 business days depending on your location.

What is your return policy for delicate items?

We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags and hygiene seals intact.

How should I care for my silk and lace lingerie?

To preserve the delicate fibers, we recommend hand washing in cold water with a gentle silk-safe detergent. Always air dry and avoid wringing or using a tumble dryer.

Are my payment details secure?

Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and various 'Buy Now, Pay Later' options for your convenience.

Can I change or cancel my order after it has been placed?

Once an order is confirmed, it is immediately sent to our warehouse for processing. Please contact our Customer Service team within one hour of placement to request any modifications.